Check whether the explanation helped.
Ask a short question about a task users have just worked through.
Ask about the experience while it is still fresh.
Collect feedback inside your product. Ask users to choose an answer, leave a rating, or explain what needs to improve.
A question after setup
Was the setup clear?
- Yes
- Partly
- Not yet
What would make it clearer? Optional.
Ask a question users can answer.
Learn what needs a closer look.
Let users describe a confusing step in their own words. Use their answers to decide what to investigate next.
Review the replies.
Read individual responses and keep track of which ones your team has reviewed.
Try it as your user
Answer a short question about this sample setup flow.
Choose the question for the task.
A choice
Offer clear options when you need to understand which experience users had.
How to set it upA rating
Ask users to rate one part of the experience.
How to set it upAn explanation
Use an open text question when a number or a choice leaves something out.
How to set it upSet up the question and the moment.
Add Flowtomate to your product, then prepare the survey and choose its audience. A developer may need to connect the user data or product action that determines when to show it.
Write a focused question.
Ask about one task or feature and choose the answer format.
Choose the audience and entry point.
Use display conditions or open the survey from your product when users reach the relevant moment.
Review the responses.
Read the answers, identify what needs investigation, and update the explanation or product where needed.
Questions about surveys
Which questions can we ask?
Use choice, rating, or open text questions. Keep the survey focused on the task or feature you want to understand.
Can we show a survey after a product action?
Yes. Your product can open a survey through the Flowtomate SDK after the action succeeds. A developer connects this call; your team manages the survey content.
Where do we read the answers?
Review individual responses in Flowtomate’s feedback area. Filter by campaign and review status to find the replies you need.
Does a positive answer prove the feature was adopted?
A response tells you what the user reported. Review it alongside the actions users take in your product before drawing a conclusion about adoption.
Choose the question for your next release.
Bring one task or feature you want to understand. We’ll discuss the question, the audience, and the right moment to ask.
Request a demo
Leave your details. We’ll email you to find a time for the demo.